Best
Impression: Interview to Get the Job By Max Messmer,
Chairman and CEO, Robert Half International, Inc.
Some things may have changed about job hunting, but how you present yourself
in an interview is not one of them. Despite the rosy employment picture, you are
probably not going to be hired until a company has a conversation with you and
decides you're the best person for the job. This is especially critical when you
are up against someone with similar credentials and background, or when the qualifications
for the job have more to do with interpersonal and communication skills than with
technical qualifications. Here are some strategies to help you do the best job
of selling yourself when meeting with a prospective employer.
| "Interview
Blunders"
or
How NOT to Make a Good First Impression
The employment interview is a critical step in the job search process, but it's
not always smooth sailing. Robert Half International recently asked its managers
to describe the most unusual occurrences in interviews they had ever heard of
from clients and colleagues. The findings reveal just how important first impressions
can be for job seekers.
Managers were asked: "What is the most unusual thing you have ever heard of happening
in a job interview?" Here are some of their responses:
When asked how he liked working with customers in his past position, the interviewee
replied, "I don't like it when people hassle me." When asked
about her proficiency with software programs, the candidate pulled out a photo
of herself standing next to a computer and said, "This shows my familiarity with
today's office equipment." When discussing why the candidate
had been fired from several jobs, he said his previous employers had conspired
to place a curse on him, and he was conducting his own secret investigation.
When asked about formal education, the candidate replied, "I don't
need any. I'm certified by the school of real life." In
other cases, the candidates' actions spoke louder than words:
A candidate waiting
in the lobby opened a large bag of cheese crunchies and began to eat them. When
the interviewer greeted him, he extended a hand covered with orange dust.
A candidate tilted his chair back and put his feet on top of the
interviewer's desk. An entry-level candidate became so animated
during an interview that his clip-on tie fell off. The candidate
walked into the hiring manager's office with a brown bag and proceeded to eat
lunch during the interview, saying she was "multitasking" during a long day of
interviews. | | Preparing
for the Interview You
probably wouldn't give a presentation without advance preparation. Similarly,
you don't want to go to an interview without having first done some investigative
work: Do the research. Make sure you are familiar with the prospective employer's
job requirements, company history, and industry. If possible, try to find out
a little more about the person conducting the interview. You'll make a much better
impression during your meeting if you have done your homework.
Clarify your objectives. Before pitching yourself for a position, be sure you
are clear on your own interests and career goals. Be prepared to explain why you
want the job and why you think you would be a good fit. Your goal should be to
convince the interviewer you have what it takes to do the job.
Get your questions ready. Be an active participant in the interview by developing
relevant questions, some of which may be based on your research. But asking questions
is only part of the equation. Also know the value of listening well: Pay attention
to and thoroughly absorb what the other person is saying. It's one of the most
underrated interviewing skills. If you listen carefully to hiring managers, they
will often tell you exactly what they're looking for in an employee, and you can
tailor your pitch accordingly.
Don't forget the "small" things. Other things to consider as you prepare for your
meeting include being aware of your posture, making eye contact, pacing your answers
(not talking too fast), and avoiding any distracting mannerisms such as foot tapping
or running your hands through your hair. These things may sound trivial, but you
want the interviewer to focus on what you are saying – not what you are doing.
During the Interview
Your first meeting with the hiring manager
is likely to make the most vivid impression. This is your chance to make sure
you get a favorable review. There are many things you shouldn't do in an interview,
but here are some basic guidelines you can follow to start off on the right foot.
Dress smart. Don't underestimate
the power of your professional appearance. This is the first time the interviewer
will see you and, like it or not, what you wear could affect your chances of proceeding
to the next round of interviews. Your goal should be to blend in. Whether you're
applying for a position at a bank or as a merchandiser for a fashion house, dress
appropriately for the job you want.
Make the best first impression. The interview begins as soon as you arrive at
the company. Most businesses have a reception area where you'll wait to meet the
person conducting your interview,
and this is when many job seekers let their guard down. Keep in mind that you
may be evaluated just as much in the waiting area as in the interview itself.
Make sure you are friendly to the receptionist, office assistant, or anyone else
who may greet you before and after the interview. In a recent survey commissioned
by Robert Half International, 91 percent of executives said they consider their
administrative assistant's opinion of job candidates an important part of the
selection process for positions at all levels. If you are discourteous to a receptionist
or anyone else at the company, it will negatively impact your chances of getting
the job. Asking and fielding
questions. Know your resume thoroughly and be able to cite specific examples that
verify the information listed. Come to the meeting prepared to defend any weaknesses
in your job history. Do your best to respond to questions in an open, direct way.
When executives in a survey commissioned by Robert Half International were asked
to name one quality that impressed them the most about a candidate during a job
interview, 32 percent said honesty and integrity were most important. Enthusiasm
and verbal skills were next on their list.
Keep in mind that interviews are a two-way street. Just as the interviewer wants
to know if you are right for the job, you want to know if the position is right
for you. It's your opportunity to find out as many specifics about the job, the
company, the culture, and the hiring manager as you can. Closing
the Interview If you've
made a good impression up to this point, you want to make sure you end on a positive
note. If you decide you want the job, be prepared to say so in a clear, convincing
manner. Say thank you. Regardless
of whether you feel things went well or poorly, remain friendly and courteous
to the interviewer and thank him or her for taking time to meet you. Ask
when a decision will be made. Without giving an ultimatum about other job offers
or deadlines you may have, politely ask when the hiring manager will be making
the final decision about the position for which you are applying.
Write a follow-up letter. Send a thank-you note as soon as possible after your
meeting In a survey commissioned by Robert Half International, seventy-six percent
of hiring managers noted the importance of sending a thank-you note following
an interview. Your letter should express gratitude for the meeting, reinforce
your interest in the job, and recap the strongest points recommending you for
the position. Like most skills,
becoming an expert at interviewing takes practice. But the more you prepare for
the part, the better impression you'll make on the people you meet -- and the
more you'll increase your chances of securing the job offer. Max
Messmer is chairman and CEO of Robert Half International Inc. (RHI), the world's
first and largest specialized staffing firm with more than 270 locations throughout
North America, Europe, and Australia. His most recent books include the best-selling,
Job Hunting For Dummies, Second Edition (IDG Books Worldwide), Human Resources
Kit For Dummies (IDG Books Worldwide) and The Fast Forward MBA in Hiring (John
Wiley & Sons, Inc.). For more information about RHI, please visit the firm's Web
site at www.rhii.com.
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