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Feature Article No. 40

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The Secrets of Interview Success

As a candidate you should be able to express yourself with clarity and precision. To do this you must make adequate preparation, anticipating likely questions and rehearsing your responses. Your answers should appear spontaneous. At the same time, you should come across as thoughtful, articulate and coherent. So preparation is essential.

During the interview you should speak confidently, making sure to support your answers with relevant examples from your work experience. It is up to you during the course of the interview to acquaint the interviewer with whatever information you consider to be important in advancing
your claims to the job on offer.

Always relate your answers to the job for which you are applying. This is particularly important in the case of candidates who are faced with the sort of indirect questions favoured by many interviewers. For example, the interviewer may ask you to describe your current job. This is an indirect way of asking you to what extent your present skills and experience relate to the job for which you are applying.

Always present a positive face. Having studied your application form, interviewers will have identified the weaker aspects of your case. So it is in your own best interests to examine your application critically with a view to identifying any significant weaknesses or negative aspects. Prepare positive and convincing explanations of any shortcomings;
and emphasise what you have done or are doing to rectify matters.
Since interviewers are looking for candidates who display a positive attitude, you should state and supply evidence that you enjoy your job; that you are enthusiastic and ambitious; and that you welcome challenge.

It is important to tell the truth in interviews. However, try to present the facts as persuasively as you can. So examine and assess your own case and tailor the facts to create the best and most positive impression.

It is essential to develop a rapport with the interviewer right from the start. If you can give the impression that you have a lot in common with the interviewer and if he or takes a liking to you, you will greatly improve your chances of success.

Interviewers usually place a greater emphasis on practical experience than on paper qualifications, so it is up to you to convince them that your experience qualifies you for the job on offer. This will involve using your experience as evidence to support statements that you make in answers to questions.

From 'Four Minutes to Job Interview Success'
published by Assignments Plus Business Publications
http://www.assignmentsplus.com


Tell Me About Yourself

This is one of the most popular questions asked, and your response will probably set the tone for the rest of the interview. It is the most challenging question for many people, as they wonder what the interviewer really wants to know and what information they should include.

How would you respond? One thing is for sure: the interviewer does not want to know about your family details or personal background. What he is interested in are your achievements and the milestones in your career. As you cannot afford to get your answer wrong, here is how you should start preparing yourself for this question.

Focus
List five strengths you have that are pertinent to this job (experiences, traits, skills, etc). What do you want the interviewer to know about you when you leave?

Scripting
Prepare a script that includes the information you want to convey. Begin by talking about past experiences and proven success: "I have been in the customer service industry for the past five years. My most recent experience has been handling incoming calls in the high tech industry. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. In my last job, I formed some significant customer relationships resulting in a 30 percent increase in sales in a matter of months."

Next, mention your strengths and abilities: "My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time."

Conclude with a statement about your current situation: "What I am looking for now is a company that values customer relations, where I can join a strong team and have a positive impact on customer retention and sales."

Practise
Practise with your script until you feel confident about what you want to emphasise in your statement. Your script should help you stay on track, but you shouldn't memorise it -- you don't want to sound stiff and rehearsed. It should sound natural and conversational.

Even if you are not asked this question in the interview, this preparation will help you focus on what you have to offer. You will also find that you can use the information here to assist you in answering other questions. The more you can talk about your product -- you -- the better chance you will have at selling it.

 

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Feature Article No. 40

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