Customer support
This provides answers to the most frequently
asked questions regarding our Customer
Support ticket system
What is Customer Support ticket system?
What are the benefits to customers?
How can I submit a query or request?
Will it inform me once my query has been replied?
What is a tracking number?
Can I carry on a back-and-forth conversation with the DEVJOBS staff
on a certain issue?
How do I close an issue or query?
Who designed the ticket system?
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What is Customer Support ticket system?
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DEVJOBS has just installed an online
Customer Support Ticket System so that customers like you
can send us high-priority messages. Customers can send various messages,
for example - questions on job postings and fees, instructions to
the DEVJOBS editor regarding number of days to run an ad, requests
for corrections of ads, questions on billing and payment, etc. Usually,
only sensitive information are handled through this ticket system.
A ticket is assigned to each question or message. We respond to
your comment ticket quickly, normally within 24 hours after receipt.
If a question is not really sensitive, then customers may use the
general-use Contact Form
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What are benefits to customers?
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A website gets hundreds of spam messages
every day. This ticket system is less prone to spam abuse and it
is more secure. It assures the customer that his message will get
the attention of the DEVJOBS staff and will not be lost n the spam mess. We respond to your comment ticket
quickly, normally within 24 hours after receipt. The customer is
notified instantly through a notice-email once his/her ticket is
replied by a DEVJOBS staff. That notice-email carries a Tracking
Number. The response can be viewed instantly buy the customer by
clicking a link on the notice-email. It is secured too because no
one can access your ticket without the Tracking Number.
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How can I submit a query or request?
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Simply go to the Customer Support ticket
system's main
page and click on the link "Submit a support ticket".
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Will it inform me once my qurery is
replied to by your staff?
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Yes, it will inform you instantly once
a DEVJOBS staff replied to your ticket. You will receive a notice-email
which also contains the Tracking Number.
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What is a Tracking Number?
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The Tracking Number is the randomly-generated digital password
assigned by the ticket system to a specific ticket or query. That
number is sent to the customer via a notice-email. That is used
to search or view the ticket within the system. Since only you -
the customer - knows Tracking Number, it prevents other (unauthorized)
people to view or modify your ticket.
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Back-and-forth conversation with DEVJOBS
staff on an issue?
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The ticket system is really designed
to handle back-and-forth conversation between the customer and the
DEVJOBS staff, until such time that the question or ticket has been
resolved, at which time the ticket should be closed.
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How do I close an issue or query?
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When you view your ticket, you will
see near the top the Ticket Status of your ticket, whether
it is Open or Close. If you are satisfied that your question has
been answered fully, then you simply click on the "Close"
link. That will close your ticket. You are free to open a new ticket
in case you have another question or problem.
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Who designed the ticket system?
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The ticket system was designed by Klemen
Stirn (thanks to him) and further customized by the DEVJOBS
webmaster. Contact our webmaster
if you have some suggestions to improve this website.  Your
suggestions are welcomed.
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Start using the ticket system now..
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You may now start using the system and
"Submit a Support Ticket" to post your comments
or inquiry. Please click
here to start using it.
Use
our Customer Support now
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